Professional Development

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Professional Development - Customer Service Academy


Businesses with superior customer service flourish. Customer Service training for you and your staff may be difficult when you are busy running a business. Pueblo Community College can help you with your professional development needs through our Customer Service Academy.

CETD

The program delivers high quality energetic, cutting edge training to equip your employees with the skills they need to effectively work together and serve both internal and external customers. Join us for practical hands-on workshops to enhance a business' ability to gain and retain both customers and employees. Participants will learn exceptional Customer Service Skills through the following modules.

Attitude
Communication
Conflict Management
Customer Service
Decision Making & Problem Solving
Introduction to Technology
Managing Change
Stress Management
Team Building
Time Management
Values & Ethics

Each Customer Service module is 8 hours in length. The courses are offered from 8am-5pm on Friday's. Customized scheduling and customized training is also available to address specific company needs.

CALL 549-3277 for more information or to get registered today!

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