| In today’s job environment flexibility and change are the primary buzzwords. Find the courage to control your own career and utilize a broader range of skills in your job by changing and growing. |
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This series of workshops is designed for the front-line supervisor and individuals interested in developing supervisory skills to enhance their job performance. Be proactive and set aside a little time to develop your skills and strategies to help insure a quality career. |
| Assertive Communication at Work |
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Learn to differentiate passive, aggressive, passive-aggressive and assertive behaviors. Develop skills to communicate effectively in an assertive manner. Identify assertive word choices and body language, and then practice their use. Find your own personal blocks to assertive behavior. Develop new practical skills. Training materials will be included. Lunch will be on your own.
12 hours $95.00 |
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| Generational Communication in the Workplace |
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Are you finding that your employees have conflicting values, ambitions, views and mindsets? The workplace today is in conflict in part due to the many different generations with such diverse views who are being asked to work side by side. This workshop will focus on learning how the generations are different, what motivates them and how to communicate with them more effectively. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Working Through the Maze of Change |
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A new way to approach change in the workplace will be the topic of this seminar. We will use the book Who Moved My Cheese by Dr. Spencer Johnson to kick off a discussion of change in the workplace. Review some new ideas to help your employees adapt better to the fast changing environment we are working in today. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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Deliver Exceptional Customer Service |
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Develop a better awareness of your customer and create a professional image for yourself. In this class, learn to identify and understand your customers. Review the difference between “customer service” and “serving the customer.” Develop and improve your skills in customer communication. This workshop also reviews ways to handle difficult customers, inspire their confidence and turn them into allies. Steps to individual and group problem solving are also presented. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Keep Your Cool and Meet Conflict Head-On |
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Conflicts, disagreements and opposing points of view are part of our workplace today. We cannot change the conflict, but we can change the way we react to it and manage it. Learn about models of conflict and how to use the information to defuse negative situations. Learn several methods of resolving conflict so that you and your organization can be more productive and harmonious. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Building Successful Teams |
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Develop a better understanding of Team Management. Discuss the pros and cons and identify management methods, which will assist in implementation of successful teams. Define purpose, values and strategies for achieving the team’s goals. Review the process used to establish teams. Learn to empower a team so that they will do what needs to be done. Use recognition and appreciation to celebrate the team’s success. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Effective Employee Coaching |
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The same skills that athletic coaches use to create winners on their team will work in business as well. Learn ways to build cohesion and coordination into your team. Develop skills in maximizing your employee’s abilities and using their strengths and talents to a higher level. This workshop will also review ways to counsel problem employees and minimize problem situations. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Tips and Tricks of Performance Management |
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Performance management is a continuous cycle of planning, organizing, monitoring, supervising, giving and receiving feedback, coaching and documenting. The emphasis is put on actual performance, not on effort, or personality traits. Performance management focuses on managing the future. Performance appraisal focuses on measuring the past. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Leadership Development |
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Identify the characteristics of leaders that you admire. Discuss the differences between managing and leading. Learn ways to communicate your vision and goals to your employees so that they feel involved. Learn to build levels of initiative and empowerment. Develop your own leadership style. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Do More in Less Time |
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This course is designed to teach proven techniques for getting more done in less time, by working smarter, not harder. Learn to recognize the value of managing your time. Learn ways effective time managers use to accomplish more in the time available and spring the ineffective time traps. Find ways to prioritize your work so that the important things get done on time. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |
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| Cope With Stress in a Supercharged World |
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Provides a basic understanding of relationships between stress and change, sources of stress and coping skills for handling stress. Determine your major source(s) of stress. Develop effective coping strategies to deal with causes of stress. Participate in relaxation techniques: breathing, visual imagery, and physical activity. Construct your personal stress profile. Training materials will be included. Lunch will be on your own.
6 Hours $95.00 |