1.    Technical support: is support available 24 hours a day? Are there separate charges for support?

2.       Set-up: is the software easy to install? Is there a local office or toll-free number to call?

3.       Band width: how much traffic can be supported? Seek a 28.8 bps or higher baud rate.

4.       Upgrades: has the provider kept up with technological advances?

5.       Instruction: is the service desk available 24 hours a day? Toll free? Contact a user’s group or the local library for information on using available systems.

6.       Future considerations: is this a provider that has a good reputation and will be around in the future? Do they provide advance warning of any scheduled off-line service breaks, etc?

7.       Costs: is the service a one-package deal or does it allow you to mix services, paying only for those you want and will use? Is there a toll-free telephone number for support?

Books (all at Main, unless noted)

Aldrich, Douglas. Mastering the Digital Marketplace. HF5415.1265 .A365 M4

Gralla, Preston. How the Internet Works. TK5105.875 .G744 I6

Kent, Peter. The Complete Idiot's Guide to the Internet. NetLibrary Ebook.

Lathrop, Ann. Student Cheating and Plagiarism in the Internet Era. NetLibrary Ebook.

Lessig, Lawrence. The Future of Ideas: The Fate of the Commons in a Connected World. K1401 .L639 F9

Murphy, Tom. Web Rules. NetLibrary Ebook.

Smell, Ned. Sam's Teach Yourself the Internet in 24 Hours. NetLibrary Ebook.

Stoll, Clifford. High-tech Heretic. LB1028.5 .S874 H6

---. Silicon Snake Oil. QA76.9 .C66 S5

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