| 6. |
COURSE OBJECTIVES: |
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By the end of the course, students will |
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(A) |
Students will define human relations as it is used in business and demonstrate an understanding of its importance to the individual. |
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(B) |
Students will demonstrate an understanding of the importance of the communication process and the filters that affect communication. |
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(C) |
Students will identify ways to improve both personal and organizational communications. |
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(D) |
Students will demonstrate an understanding of the impact of attitudes on the success of individuals as well as organizations. |
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(E) |
Students will explain why high self-esteem is essential for effective human relations and success at work. |
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(F) |
Students will demonstrate an understanding of communication style bias and its effect on interpersonal relations in organizations. |
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(G) |
Students will identify the four basic communication styles and identify their own preferred communication style -- emotive, directive, reflective, and supportive. |
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(I) |
Students will explain the application of motivational theories such as McGregor's Theory X and Theory Y, and contemporary motivational strategies being used by organizations today. |
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(J) |
Students will demonstrate an understanding of the formation of personal values and the importance of ethical conduct in organizations. |
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(K) |
Students will explain how constructive self-disclosure contributes to improved interpersonal relationships and teamwork. |
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(L) |
Students will explain the critical role of emotions in the workplace. |
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(M) |
Students will demonstrate an understanding of the importance of positive reinforcement. |
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(N) |
Students will explain the importance of appearance and positive impressions. |
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(O) |
Students will explain the importance of teamwork in an organizational setting. |
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(P) |
Students will identify basic conflict management strategies and critical thinking processes in order to solve problems. |
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(Q) |
Students will explain how individuals can effectively cope with stress and manage the rapid changes taking place in the world today. |
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(R) |
Students will identify ways individuals and organizations can enhance work force diversity. |
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(S) |
Students will describe how traditional roles are changing for men and women and identify ways to cope with gender-biased behaviors. |